Google Announces Free Product Listings on Google Shopping

Google Announces Free Product Listings on Google Shopping

How to create a Google Shopping feed

Google Shopping is quickly becoming the single largest repository of product information. In May of 2020 Google started accepting organic listings for the first time in 8 years creating a significant new organic landscape for eCommerce sites. 

This document outlines the steps to take in order to create a Google Shopping feed. At the end of the day the organic winners will be those sites that invest in original content that engages and converts the reader but the first step is to make sure that Google has full visibility to your product catalog.

Here’s the information you’ll want to add to your feed:

  • ID: A unique alphanumeric ID number for every product you sell.
  • Title: This may be the single most important element on the page in terms and should include the most important keywords.
  • Description: Google will accept up to 5,000 characters in the description and again it’s important to integrate the appropriate keywords that will match your customers’ search queries.
  • Link: A link to the product URL on the site.
  • Image link: Google wants the link so that it can easily display your photo within the search results. Use the primary image.
  • Price: It’s important that you deliver the feed frequently and that the price on your feed matches the price on your site. Assume that Google is checking.
  • Brand: This is the brand name of the product and it helps Google match search intent to the product.
  • GTIN: If available, include the Global Trade Item Number. This helps Google to group sellers of the same product. Google can help you find your item’s GTIN if you’re unsure.
  • Shipping Weight, Length, Width & Height: Google Shopping tries to estimate the total cost of shipping. Values like weight, and shipping dimensions are designed to work alongside your shipping settings inside of Google Merchant Center.
  • Sales Tax: This is required in the US only if needed to override the account tax settings for an individual item. Use Google Merchant Center to settings to maintain your overall sales tax information.

Is my site eligible for Google Shopping?

Yes! All retailers can opt-in to show their products across Google Shopping for free once the product feed is submitted to the Google Merchant Center. Keep in mind that Google does restrict listings for illegal, regulated, or sensitive products.

How do I get to page one of Google Shopping?

The feed is critical and serves as Google’s starting point, but frankly that’s just a ticket to the game. In order to get to page one, you’ll have to compete for the best and most relevant product listings against all the other providers with products relevant to the search. Here’s a list of things to consider.

  1. Perfect your product title: The product title may be the most important page element and is weighed heavily in Google’s ranking algorithm. Be sure to optimize the title around the keyword phrases your customers will use to search for the product. You may need to try a few different titles if you aren’t getting to page one.

  1. Test different images: An image can really help your product stick out on a busy SERP, so pay attention to your product photography and understand how to stand out relative to other photos on the SERP. 

  1. Provide as much product detail as possible: While the most important keywords should be in your title, the description is an opportunity to connect with a broader range of search queries. Include as many relevant feed attributes as you can , such as your product category, product type, color, condition, size, and color!

  1. Product Schema: Schema on your website allows search engines to better understand your page. You’ll need to include the required attributes like price, and you can also add reviews to this schema to show the average rating. This can help entice clicks.

Must Have Schema Elements

We have seen in the competitive analysis that most of the eCommerce stores are not using rich snippets effectively. Rich snippets are missing or major product elements are not included in most of the product pages.

The most important details related to a product (which can grab the customer attention) are as following:

product name

eCommerce stores should consider implementing all important Schema Markups to all the product pages.

5. Offers: If you offer free shipping, or the product is on sale, include this information in the shopping feed. This will help the products stand out from its competitors.

6. PayPal: Google now has a partnership with PayPal, to quickly help stores with set up and provide users with “high quality results”. If you need a faster, more secure payment method for products, this is definitely worth looking into.

How will organic Google Shopping results impact paid product listing ads (PLA)?

Retailers can and should continue to show their paid ads alongside these new free organic listings. This will allow retailers more flexibility in how they chose to promote their full inventory across Google. Once the products are approved in Google Merchant Center, a retailer can create a Google Shopping campaign within Google Ads and promote specific items across Google, paying only when a searcher arrives at their site.

Current Google Shopping advertisers will continue to show their ads on the Google Shopping tab, primarily towards the top and bottom of the pages. Nonpaid (organic) listings will take the remaining real estate within that tab.

The shopping results from the Google Search results page, partner search engines, Google images, the Google Display Network, Gmail, and YouTube will still only feature paid shopping ads at this time, so advertisers won’t expect to lose much of their shopping ads traffic.

What is the ‘Google Buy Button’ or ‘Purchases on Google’? 

Google has branded the tool as Purchases on Google but many people refer to it as the Google Buy Button. The buy button appears when people do product-related searches on Android phones or tablets. This is how the process unfolds:


  1. Google Shopping product listing ads appear on those searches and if one of the advertisers uses Purchases on Google, its ad will have a “Buy on Google” button.
  2. When the user clicks on the Buy on Google button they go to a landing page on Google, i.e. not the retailer’s website.
  3. The user can add the product to a shopping cart.
  4. They then complete the purchase using Google Wallet, all without ever leaving Google.
  5. The retailer then fulfills the order and is responsible for all communications and interactions with the customer in relation to that order.

    At the time of the launch, Google said it had analyzed conversion data and found the conversion rates for its Product Listing Ads were 50 percent lower on mobile than desktop.


    With the Google Buy Button, Google aimed to increase conversion rates on mobile. Google says its buy button simplifies the process of buying online as the purchaser already has an account with Google and a method of payment.

    This is easier than going to a retailer’s website and, potentially, creating a new account and/or entering delivery and payment information. 

How to Use Competitive Analysis in Ecommerce SEO Strategy

How to Use Competitive Analysis in Ecommerce SEO Strategy

Competitive drive is a key component to remain successful in the ecommerce industry. Knowing your biggest competitors and what they’re up to provides business owners with opportunities to take a competitive advantage. Including competitive analysis in your arsenal of ecommerce strategy tools has a positive impact on everything from on-site content to ROI. Evaluating your competitor’s strengths and weaknesses offers a window into areas of your own business that might need improvement.

When doing a competitive analysis, the eCommerce industry has more areas to consider than a basic brick-and-mortar operation. Social media marketing, SEO, product page content, mobile compatibility, and speed are just a few of the areas to include in the analysis. Comparing your own eCommerce business to competitors using unbiased analysis gives you a fresh perspective on site-wide SEO strategy. Use analysis tools like SEMRush™ or Google Search™ to identify your direct competitors, then select the top two or three to analyze.

Direct competitors are brands that provide products or services that are basically the same as yours, and operate in the same geographic region. Some eCommerce businesses add indirect competitors to the analysis. These are competitors who don’t sell similar products, but can fill the need or solve the problem your product does. Since the analysis process can be lengthy, it’s vital to focus most of your analysis on direct competitors. Take a look at the top five ways to use competitive analysis to improve your eCommerce SEO strategy. 

1. Overhaul Content

eCommerce competitive analysis narrows in on the content that attracts the most views and UGC for your direct competitors. Use this information to evaluate where your content is lacking, and then update it accordingly. Keep the following areas in mind when performing a competitor analysis for content:

  • Buying guides
  • Blogs
  • Videos
  • eBooks
  • Product descriptions

Compile an accurate comparison by spotlighting competitors’ focus, length, and keywords in content.


Focus on how you can incorporate some of their topical content into your ecommerce business, and include fresh information and perspectives. What is their primary content focus? Are they constantly updating their blogs or creating buying guides? If you have similar content that is unsuccessful, rework it or start over using insight from the competitor analysis. Creating insightful content that enriches your consumer’s experience increases conversions. You only need to find out what your competitor is doing and do it better.


Using competitor analysis can help you see where you may need to adjust content length based on competitor ranking in SERPs. Research done in 2017 showed that longer blogs ranked higher with search engines, but new information has determined that the length of content should be comparison based. In 2018, a study showed that ecommerce business blogs perform better if they use a similar word count, as compared to blogs on the same topic that ranked first in SERP.


Use competitive SEO analysis to find out how your competitor is adding fresh keywords into evergreen short and long-term keywords to improve SERP ranking. How your competitors use keywords impacts their SEO success: evaluate what types of keywords they are using and adjust yours. Are they using LSI keywords? Are their keywords evergreen, or fresh (trending)? Fresh keywords are an excellent short-term source of conversions, but evergreen keywords are more relevant for consistent conversions. Pay attention to all forms of content including image meta-tags and titles. To get a complete view of your SEO content versus your competitors, don’t forget titles, metadata, tags, and content relevance.

2. Increase Conversions

Ecommerce SEO competitor analysis can increase your conversions because innovation is a large part of maintaining customer satisfaction. Gaining an increase in customer satisfaction provides you with a competitive advantage. Analyze growth patterns and current ROI to find opportunities to convert consumers to your brand by using innovative strategies that increase ratings and positive UGC. Evaluate your competitors’ marketing goals and predictions, as well as their past and present strategies that have been successful. Your closest competitors can give you insight into different SEO strategies that can increase your ranking in SERP, and lead to more conversions. Chances are, if they are optimizing for voice or image search and getting good results, your ecommerce business would be safe optimizing for those areas, too.


3. Strengthen Marketing Strategy

Ecommerce SEO strategy needs to include social media marketing: 25.6 percent of referral traffic came from social media advertising (SMA) in 2017. While Google Search is still king, social media continues to keep pace, and with voice and image search not far behind, text search will have stiff competition. Use competitive analysis to determine the type, frequency, and cost of your competitors’ SMA campaigns. Figure out what types of SMA worked for your direct competitors, and which ones fell short. Brainstorm how your ecommerce business can expand on competitor methods and find opportunities to surpass their successes. Competitive analysis allows your ecommerce business to locate opportunities for the right social media strategy, based on real-time marketing data. It can also determine where current SMA strategy fell-short. Pay special attention to competitor social media data like:

  • Fans, followers, and subscriptions
  • Sharing patterns
  • Frequency and consistency of posts
  • Customer engagement
  • Photos and videos
  • Advertisements and videos

In your competitor analysis, include the advertising methods that did and didn’t work for the competition to give yourself a jump-off point for additions or changes.

4. Maximize Overall Site Speed

Another key benefit of using competitor analysis is the ability to compare your current load speed with your competitors. Run all URLs through analysis to help you zero in on areas that can be improved to increase load speed. Include the following in your ecommerce SEO competitor analysis:

  • Images: What format are they using? How did they optimize images for search engines and mobile devices? What size are their image files compared to yours? Are their image titles more effective?
  • Links: How do they use internal and external links? Do they allow social media linking? How are their links displayed (buttons, images, direct links)? Are their external links more trustworthy or relevant than yours?
  • URLs: Does your competitor include keywords in product URLs? Have they optimized URLs for SEO? What type of formatting do they use?

5. Rank Higher in SERP

Ecommerce SEO competitor analysis used effectively leads to higher SERP rankings. When you analyze your competitor’s content, speed, and marketing strategy you break down their SEO structure. Find out how your competitor uses keywords to drive search engine results, and decide what you can do to improve on their existing methods. Competitive analysis allows you to see how they are redirecting broken or missing links, improving loading times, and using cross browser compatibility. Consider researching the following in your ecommerce SERP competitive analysis:

  • Ease of use: Sites that are user-friendly rank higher because they provide a positive customer experience
  • Layout: Site layout is important to SERP rankings – the easier a sight is for the search engine algorithm to navigate matters
  • Platform: Technology used to create a site is just as important as SEO content to search engines
  • XML Sitemap: Sitemaps provide efficient and quick indexing for search engines
  • Snippets: They appear at the top of SERP, usually with an image, link, and description

Don’t forget to double check UGC at all stages of analysis. See what aspects of products or services their consumers are satisfied with, and what needs work. Satisfied consumers create more leads, visits, conversions, and SERP rankings.

Let us know how competitor analysis has helped your ecommerce business, and what steps had the biggest impact on conversions. If you need guidance fixing under-performing areas of your site, we can help. At eZdia we analyze content, customer experiences, traffic, and conversions, and identify problems that can negatively impact your ecommerce business. We can also help by developing rich content like strategy guides and blogs that engage and entertain your consumers.



What is Schema Markup and Why is it Important for SEO?

What is Schema Markup and Why is it Important for SEO?

In 2011 the search engines Google©, Yahoo©, Bing©, and Yandex© created The collaboration was designed to increase the use of schema, to enrich and enhance user search experience. Schema is structured data text that can help search engines parse and define information. That said, let’s dig into schema markup and its importance to SEO.

What Is Schema Markup?

Schema markup helps search engines understand the context behind user inquiries. For instance, a user could type “make chocolate cake” and receive everything from box mixes to local bakers that make chocolate cakes. Unfortunately, the meaning behind the inquiry suggested that they were looking for a recipe or how to make a chocolate cake, making the SERP less accurate. Structured data vocabulary like schema helps interpret information in a way that communicates the end-users intention to the search engine. Better interpretation of inquiries provides more relevant results in SERPs.

Primary Schema Markup Forms

The most commonly used form of schema is microdata. Microdata can be inserted into HTML, XML, and XHTML-based documents and pages. Resource Descriptive Framework in attributes (RDFa) is inserted into the same type of documents as microdata. JavaScript Object Notation for Linked Objects (JSON-LD) is a bit different – it implements schema by pasting it into specific areas of JavaScript coding.

Why Structured Data Matters

Using schema is becoming increasingly important with the rise of voice search and technology like Amazon’s Alexa™. Structured data communicates your site’s or page’s purpose and creates relationships throughout the internet between search engines and applications like websites, emails, and social media. Rich snippets only appear in SERPs after info is gathered from schema or other structured data. Search engines are guided by SEO content and the inclusion of schema in your SEO strategy may eventually make the difference between being found and being forgotten.

Schema Is Important To SEO Strategy

Schema is important to the evolution of SEO strategy. For SEO content, marketers, and advertisers, structured markup like schema means a potential increase in click-through rates and overall site traffic. When companies implement the inclusion of structured data into their SEO strategy, it’s called Semantic SEO. Providing context to web pages using schema makes them more visible to search engines, which can transfer to higher SERP rank. Rich snippets created by structured data boost your page in terms of relevance. In short, schema provides visibility that traditional SEO strategies may not offer.

Defining Items With Schema Markup

Microdata and other forms of schema are enhancements that can drive consumers to your business or service. Using schema markup provides opportunities to rise in rank for SERPs, by giving depth to text strings. Few companies or entities presently use schema markup, so it’s a good time to get in at ground level with Semantic SEO. To find out more about how schema can be integrated into your SEO strategy, and view a full list of items that can be defined by schema online, go to   Author: Kristin Ann Hassel Email: Linkedin:
Ecommerce Jargon Explained

Ecommerce Jargon Explained

The ecommerce world is rapidly changing with the introduction of mobile marketing, voice and image search, and AI technology. Ecommerce businesses are expected to have increasingly intuitive sites, engaging content, and be optimized for multiple types of search engines, from text to image. But, to do so comes with challenges, particularly in the terminology, and the questions come quickly. What exactly is voice search optimization? Why is the LTV model more useful than RFM for ecommerce? What is funnel analysis, and what does it do?

Keeping up with the current ecommerce jargon can be difficult enough without adding in all the newest acronyms. Often we use terms like SSL or URL, and when asked what these acronyms mean, we can’t answer. While not every term you hear will be important to your business specifically, you should commit the ones that are to memory. Let’s look at a mix of 43 old and new ecommerce terms and their definitions.

  1. Gross Merchandise Value (GMV): All revenue gained from merchandise your ecommerce business has sold.
  2. Net Merchandise Value (NMV): Take all discounts, fees, gateway payments, and marketing expenses and deduct them from GMV. The amount you end up with is your NMV.
  3. Lifetime value (LTV): Also called customer lifetime value (CLV), the total value you receive from a customer over the entire course of their time with your brand. The LTV model has replaced RFM (see #6) as the most popular model for determining customer value.
  4. Funnel analysis: Named after its appearance, the process used to determine the steps a company goes through to reach a goal. The different levels can be analyzed to spot where a breakdown occurred, allowing you to change that level instead of overhauling the entire process.
  5. Customer behavior analytics (CBA): Uses present customer behavioral patterns to predict their potential next move. This includes how they may react to future trends or products.
  6. Recency, Frequency, Monetary (RFM): The most recent purchase, the frequency of purchases, and the monetary value gained from those purchases. The RFM customer value model isn’t as popular as it used to be because it primarily focuses on immediate sales.
  7. Return on Investment (ROI): Measurement of losses and gains on an ecommerce business’s initial investment.
  8. Secure Socket Layer (SSL): A security layer that establishes an encrypted link between servers and browsers. Certification is important for ecommerce financial transactions.
  9. Hypertext Transfer Protocol Secure (HTTPS): A secure version of HTTP that ensures data transferred between browsers and websites is encrypted. The transfer layer protocol is usually SSL.
  10.  Search Engine Optimization (SEO): Increasing organic traffic to your site by optimizing your site content using keywords, links, and other content tools. SEO helps ensure search engines are directing quality traffic to your ecommerce site while increasing your ranking in search engine results.
  11. Video Blog (Vlog): A video blog that offers tips and tricks, views into your company, product information, and any other relevant topic that enriches or entertains your customer.
  12. Customer Relationship Management (CRM): Technology that manages interactions with current and potential customer with the goal of improving the business-customer relationship.
  13. Uniform Resource Locator (URL): Unique web address that references a resource on the internet (like an ecommerce site).
  14. 301 Redirect: A permanent redirect from one link, often a broken link, to a new link. They can also be used for rebranding websites, and to change URLs.
  15. Search Engine Results Page (SERP): The page that appears after a user types their query into a search engine and hits enter; you want to be at the top of the page.
  16. Revenue Per Visitor (RPV): The amount of money an ecommerce business makes each time a consumer visits.
  17. Customer Satisfaction Score (CSAT): A measurement of a customer’s satisfaction with several areas of your business.
  18. Bounce Rate: The amount of users that leave a site after viewing only one page. Visiting one page and bouncing back to search results is also known as “pogosticking”.
  19. Click Through Rate (CTR): Percentage of consumers who click on your ads. CTR can also determine the success of primary and long-tail keywords.
  20. Pay Per Click (PPC): When advertisers pay other websites each time their ad is clicked. PPC helps drive traffic to an ecommerce site, but also increases the risk of attracting click-fraud that leads to inaccurate CTR reports.
  21. Hypertext Markup Language (HTML): Standardized language system for tagging text files to determine how a web page will display on internet browsers.
  22. Extensible Markup Language (XML): Standardized language for encoding documents for machine and human readability.
  23. Meta Tags: Meta tags are used in HTML, and designed to help search engines determine what the ecommerce site is about so it can send appropriate, valuable traffic to your site.
  24. Keywords: Words, or a series of words, used to help consumers see your site or products after entering a query into a search engine. This includes primary (PKW), secondary (SKW), tertiary (TKW), and long-tail keywords.
  25. Voice Search Optimization (VSO): Optimizing keywords and phrases to mimic organic human speech so they are picked up by voice search engines.
  26. Social Proof: Feedback from consumers that helps other people make purchasing decisions. Purchases are based on the opinions or actions of others in their social network. Positive UGC will increase an ecommerce business’s social proof.
  27. User-Generated Content (UGC): Reviews, comments, and ratings from actual customers. Positive UGC impacts social proof, and can increase conversions.
  28. Meta Description: Short descriptions of products, articles, pages, or images that aren’t included on the actual page. Meta descriptions are best if they are fewer than 155 characters.
  29. Key Performance Indicators (KPI): Set indicators that ecommerce businesses use to measure performance over time to determine if they are reaching set goals.
  30. Image Search Optimization (ISO): Optimizing images and keywords so image search engines can find and properly index your site. The goal is for you to appear in SERPs relevant to your products.
  31. Artificial Intelligence (AI): Technology that mimics the intelligent behaviors found in humans, like responding to inquiries, or assisting with payment transactions.
  32. Conversion Rates: Percentage of user visits that evolve into sales.
  33. Search Engine Algorithm: A process applied to websites in a search engine index to find the most relevant pages, and assign rank accordingly in SERPs. Understanding different search engine algorithms is essential for effective SEO.
  34. Search Engine Marketing (SEM): Using several marketing methods to improve brand visibility in search engines. Some examples of SEM are SEO, social media marketing, PPC, and video advertisements.
  35. Sitemap: A working model of an ecommerce site’s content that helps consumers and search engines navigate through it more easily. User sitemaps are generally HTML files, while search engine sitemaps are usually XML files.
  36. Customer Acquisition Cost (CAC): How much it costs to convert a visitor to a customer over time.
  37. Net Promoter Scores (NPS®): Measures the overall experience between a customer and business, and provides actionable insight to help the business keep that customer.
  38. Customer Experience Management (CEM): Gaining insight from customer interactions and UGC to increase customer satisfaction and brand loyalty.
  39. Churn Rate: The percentage of customers that leave a brand during a set period.The churn rate is found by dividing the number of customers you lost by the number of customers you started with in a set period.
  40. Company Blog: A running publication of informative articles that teach consumers something about your industry, brand, or product. Articles are written in informal or conversational formats, and updated regularly.
  41. Cart Abandonment Rate (CAR): When consumers add items to their shopping cart online but don’t complete the purchase before abandoning the site.
  42. Mobile Commerce: Considered the next generation of ecommerce, mobile commerce is when consumers access ecommerce sites from mobile devices to make purchases. Some ecommerce companies are developing mobile apps to make the process easier for consumers.
  43. Anchor Text: Text embedded with a link that redirects users to products, additional information, or sources.
  44. Latent Semantic Indexing (LSI): Important for ranking in search engines, LSI keywords support primary or long-tail keywords. For example, LSI keywords like bottle caps, bottling, or containers can enhance a PKW like blue glass bottles.

Ecommerce is a rapidly evolving industry, with more terminology being introduced every day as trends emerge. Staying on top of every new acronym is challenging, but hopefully this list gives you a reference point to successfully interpret ecommerce jargon. What would you have added to the list? Did you learn anything you didn’t know? Browse eZdia’s services to discover ways we can help you optimize your site to achieve the best results.

Author: Kristin Ann Hassel

Product Description Word Count: How Much Is Enough?

Product Description Word Count: How Much Is Enough?

With 96% of Americans making online purchases in 2018, and 80% of those making at least one purchase in a month, you can see the importance of optimizing your product pages, and product descriptions are a key element. However hard you work on the rest of the page, if you get the product copy wrong, all the work you’ve put into the rest of the page is wasted. Bad product copy creates a bad user experience, and it doesn’t do well in the SERPs, either. How long a product description should be is just one of the many factors you need to consider when optimizing your product pages.

Just How Important Is Word Count for Product Descriptions?

Extremely. But it’s not as straightforward as “you must write 400 words for every product you carry”. It’s subtler. And there’s a number of things that contribute to the final decision regarding how long a product description should be. The key is to strike a balance between pleasing the Google Gods and creating the best user experience. There’s a marked difference between informative and engaging copy that gives the reader everything they need to know to make a buying decision, and padding a description with vague fluff and generic statements that add to the word count without adding value.

What to Consider When Determining How Long a Product Description Should Be

There’s no hard and fast rules for maximum or minimum word count for product descriptions, but here at eZdia, we’re experts in creating optimized product content that converts, so we’re sharing some of our key industry insights and guidance with you to help you win the content wars.

Type of Product

The type of product you’re selling is the main influencer that determines the length of your product descriptions. For example, a computer, large appliance, power tool, or electronic device requires a longer, more robust product description than apparel, simple tools, wires and connectors, kitchen accessories, or soft furnishings. When deciding how long your product descriptions should be, think about how many attributes, features, uses, benefits, and specifications your product has. If it doesn’t have many attributes or specifications outside of color and size, then you need a shorter word count. If your products are more complex, with lots of specs and features, then you need a longer description. You need enough words to convey all of the relevant information that the reader needs to make a purchase. If they have to leave your site to find more information on the product, they’ll buy from wherever it is they find the info they need. Depending on the client, their products, and their KPIs, we generally recommend 125-150 words for simple products like apparel, and 350-400 words for complex products like electronics and large appliances.

Using Bullets

Bullets are exceptionally effective when combined with a paragraph or more of product copy. Bulleted lists let you provide a rapidly scannable list of all the key features and specifications. They reduce overall wordcount, improve readability, and let your consumers quickly decide if the product might meet their needs, in which case, they can read your paragraph copy.

Using Feature/Benefit Structure

So many posts have been circulating the internet in recent years about only talking about benefits and ignoring the features. This is bad advice — and it just leads to vague, nonsensical waffle. It’s an over-simplified, distorted twist on the real best practices, to the extent that it’s moved beyond meaningless, into dangerous, because using the “benefits only” approach will harm your bottom line. Product descriptions that sell seamlessly combine features and benefits. Yes, people want to know how a product is going to help them and therefore why they should buy it, but they need the hard facts, too. It’s true that you need to keep the focus on the reader rather than the product, but you don’t do that by eliminating features. You do it by relating how each product feature benefits the buyer. There is no ecommerce niche where a fluffy paragraph of imagined benefits will outsell a well-crafted paragraph full of relatable features and their associated benefits. It doesn’t matter if you’re selling cuddly soft toys or cell phones. Features are equally as important as benefits. While you should, of course, give product specifics, what people really want to know is how the product helps them, solves their problems, and what they can achieve with the product. The key is to combine the key features and the benefits each provide. Understanding the difference between a feature and a benefit is the first step.
  • A feature is a fact or characteristic of your product.
    • Resolution, size, weight, connectivity options, ports, included software, and similar all count as features.
  • A benefit tells the reader how the product or a feature of that product benefits them.
    • How it solves a pain point or problem, how it improves efficiency, saves time, money, and so on.
Let’s take a look at a bed. People don’t want to buy a bed — they want to get a good night’s sleep. However, they need to know the features and how they are of benefit to make an informed purchase. Features only: “This bed has a four-drawer divan base and a memory foam mattress.” Benefits only: “Enjoy a wonderful night’s sleep on this mattress and divan base in your uncluttered bedroom.” Feature/benefit structure: “Keep your bedroom organized and uncluttered with this four-drawer divan base. The memory foam mattress cradles your body, eliminating painful pressure points and ensuring your body remains in the proper alignment, giving you a restful, comfortable night’s sleep.” Therefore, when determining product description length, make sure you leave enough room to accommodate a proper feature/benefit structure.


Keep it concise. Avoid cliches, jargon, and fluff at all costs. People don’t want waffle – they are busy and their time is limited, so get to the point. Don’t use 20 words when 11 will do. And don’t be vague and ambiguous. Employ clarity in your product descriptions. Consumers don’t want a bamboozling intellectual challenge, they just want to know if the product they’re looking at meets their needs. Avoid fluffy, salesy, promotional language. It’s a major turnoff. The modern consumer is smart and savvy and won’t be hoodwinked by exaggerated claims and over-promises. Be honest. And don’t try to sell to your reader – inform them.

In Summary

Product description word count depends on many factors, and it’s part art, part science — too little content, and you send potential customers away to find the information elsewhere, too much, and you lose potential customers who are intimidated by big walls of waffly text. Make it easy for your visitors to make a purchasing decision. Concern yourself with the clarity and quality of your content and how it improves the user experience. And use the experts here at eZdia as your ecommerce content solution provider – we’re an outstanding resource for seo analysis and improvement, and product copy.